Frequently Asked Questions
Everything you need to know about our trade services and fashion collections.
How do I apply for a trade account with Smiffys?
To apply for a trade account, click the 'Register' button on our homepage. Complete the application form with your business details, and our dedicated sales team will review your application within 48 business hours.
What is the minimum order value for European shipments?
As a trade-only supplier, we maintain a minimum order value to ensure the best wholesale pricing. Please refer to your account dashboard for specific minimums applicable to your region within Europe.
What are your standard shipping times across the EU?
Standard delivery typically takes 3-5 business days depending on the destination country. Express shipping options are available at checkout for urgent stock replenishments.
How do you ensure the quality and safety of your fashion products?
All Smiffys products undergo rigorous testing to meet European safety standards (EN71). Our quality control team ensures that all fabrics and manufacturing processes meet our high-grade trade specifications.
What is your returns policy for faulty items?
If you receive a damaged or faulty item, please report it through our returns portal within 7 days of delivery. Once approved, we will provide a credit note or a replacement in your next order.
Which payment methods do you accept for wholesale orders?
We accept all major credit cards, PayPal, and B2B bank transfers. Approved trade accounts may also be eligible for credit terms following a successful trading history.